My UX design process: from understanding the problem to design handoff

Research the problem before choosing the solution

I look at user feedback, available behavior data and relevant competitors, then talk with the audience about their goals and current experience. The problem statement and hypothesis should become more precise as that understanding develops.

• Understand what people are trying to accomplish
• Use interviews and personas to make needs concrete
• Revisit assumptions when new evidence changes the picture

Make ideas visible early

Sketching is a way to explore several approaches before investing in a finished interface. I use user stories to break a larger feature into meaningful tasks, then map flows and prioritize the key routes through the experience. Feedback at this stage helps identify friction while the design is still easy to change.

Carry the thinking through the details

Wireframes establish the structure; typography, color and responsive interface work shape how people experience it. I preview designs on the intended devices, prepare development deliverables and work with engineers through handoff and review. That collaboration helps carry the original intent through the details of implementation.